Compare the boiler market Limited (‘We” or “Us”) are committed to protecting the privacy of our website visitors and service users.
This policy applies where we are acting as a data controller with respect to the personal data we collect of our website visitors and service users. Whenever you provide such information we are legally obliged to use your information in line with all applicable laws concerning the protection of personal data; including the Data Protection Act 2018 (DPA) and The General Data Protection Regulation 2018 (GDPR) together, and with other subsequent laws “Data Protection Laws”
How is your information used?
We will use the information held about you to:
Ensure that the information from our site(s) is presented in the most effective manner for you and your devices.
Provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes or by Legitimate Interests.
Carry out our obligations arising from any contracts entered into between you and us.
Allow you to participate in interactive features of our service when you choose to do so, e.g. asking a question through our website.
Carry out necessary maintenance to our infrastructure.
Notify you about changes to our services.
We also embrace the use of social media and may wish to process any comments made public by you.
Sharing your personal data with others
After making an enquiry, we may disclose your data to one or more of the businesses we work with for the purpose of enabling them to contact you so that they can offer you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it.
Financial transactions relating to our services, including payments we make to our affiliates and payments made by businesses we work with and other service providers to us, maybe handled by our payment service provider WorldPay. For the purpose of processing payments, refunding payments, dealing with complaints and queries relating to such payments, we will share transaction data with our payment services providers only.
We may disclose your personal data to our suppliers and subcontractors for (i) hosting services suppliers and (ii) communications services suppliers (including those providing call-recording services).
Some of our suppliers may set cookies on your computer when you use our website, and through these cookies may gain access to your usage data. For more information see our cookies policy.
We may disclose your personal data to our insurers and/or professional advisors insofar as reasonably necessary for the purpose of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We may in addition disclose your personal data where such disclosure is necessary for compliance with a legal obligation.
Data retention and deletion
Our data retention policies are designed to help ensure we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
In the case of enquiries that do not result in a successful referral, enquiry data will be retained for a minimum period of 1 year following the date of submission of the enquiry, and for a maximum period of 2 years following that date.
In the case of enquiries which do result in a successful referral, enquiry data will be retained for a maximum period of 6 years following the date of the submission of the enquiry data, and for a maximum period of 7 years following the end of your relationship with us.
Listing and review data will be retained as long as it remains published on our website, and for a maximum of 7 years following the end of the publication period.
Any other personal data such as transaction data and communication data such as call recordings will be retained for a minimum period of 6 years following the date of collection of the data, and for a maximum period of 7 years following the end of your relationship with us.
In addition, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person.
We may notify you of significant changes to this policy by email.
You have rights under data protection law. You should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Under data protection, your rights are:
To be informed – we must make available this privacy notice with the emphasis on transparency over how we process your data.
Access – you are entitled to find out what details we may hold about you and why.
Rectification – we are obliged to correct or update your details.
Erasure – this is known as the request to be forgotten.
Restrict processing – you have the right to ‘block’ or supress the processing by us of your personal data.
Data portability – you have the right to obtain and reuse your personal data that you have provided to us.
Object – you have the right to object to us processing your data in relation to direct marketing and or profiling.
Rights in relation to automated decision-making and profiling – we do not use automatic decision making or processing.
All personal data that we receive into our systems from our website forms or from our partners is transmitted in encrypted form. Any personal data that we store in our core platform and all call recordings are encrypted at the file system level.
Our databases are protected by firewalls and access control mechanisms.
The systems and security measures that we use are subject to regular vulnerability checks and audits.
This website is owned and operated by Compare the Boiler Market Ltd.
We are a business registered in England. Our registration number is 11820940 and our registered office is The Old Service Station, Hucknall Road, Nottingham, NG5 1NB.